Refund policy

Returns & Exchanges

If something is not right with your order, we are here to make it right. Here is how returns, exchanges and refunds work for our handmade-to-order pieces.

14-day returns & exchanges

Money-back guarantee

We accept returns and exchanges within 14 days of delivery. To be eligible, the item must be returned unworn, with tags attached, in its original packaging. Return postage is covered by the buyer.

Local return addresses available. Although orders are dispatched from Pakistan, we provide return addresses in the USA, UK, Canada, Australia, Japan, and Germany. If a standard-size item doesn’t fit or you’re not satisfied with the quality or feel, you can return it locally without the high cost of international return shipping.

Custom-sized & personalised orders

Custom-sized and personalised orders are made specifically for you and cannot be returned for fit — which is exactly why we confirm your measurements with you before cutting begins.

Note: Before dispatching your customised order, we’ll send you clear photos along with the sizing details so you can review the fit, measurements, and overall finish before shipment.

Damaged or incorrect items

If anything arrives damaged or not as described, message us and we will put it right. Where possible, please report any transit damage within 48–72 hours of delivery so we can resolve your case quickly. Our turnaround is fast — we typically resolve within 24 to 48 hours and refund the full amount to your original payment method.

Refunds — quick and easy

Below are the most common questions about refund timelines, eligibility and process.

How long does a refund take?

Refunds are issued to your original payment method within 3–5 business days after the returned item is received and passes inspection. Once processed, the time for the amount to appear depends on your bank or card provider.

Will I get a full refund?

  • Damaged or defective: full refund, including all shipping costs.
  • Wrong item received: full refund.
  • Change of mind or size: full refund of the item price. Return postage is arranged by the buyer — kept low by our local return addresses.

Refund process

  • Refunds go to your original payment method, and you receive an email confirmation once processed.
  • If your original payment method is unavailable, we will arrange an alternative.
  • If you used a discount code, only the actual amount paid is refunded.
  • Exchanges are free — your replacement ships as soon as the return is approved.

    How long does it take to receive my refund?
    Refunds are processed within 3–5 business days after your return passes inspection.